Importing your comments from WordPress to GraphComment may fail for several reasons. This process can be influenced by many factors beyond our control. This guide will help you identify and resolve common issues related to the import.
Before you begin, ensure that:
- Your server meet the minimum required configuration: PHP 5.3 or higher and MySQL 5 or higher.
- logs are enabled in the “Plugin Settings” tab of the GraphComment plugin (usually found on the plugin’s homepage). Logs are essential for diagnosing import problems and helping us resolve them more effectively.
1. Conflict with Other Plugins
A conflict with another plugin you have installed may cause interference during the import.
Solution:
• Temporarily deactivate all other plugins installed on your WordPress site.
• Restart the import of comments to GraphComment.
• Once the import is complete, reactivate all your plugins.
2. Hosting Limitations
Your WordPress site’s host might be configured to interrupt requests that take too long. When the plugin imports comments, it queries your site’s database, and this connection can be cut off for security reasons, especially if you have a large number of comments.
Solution:
• Check and adjust PHP settings like max_execution_time or max_input_time in your php.ini file to increase the maximum duration of requests.
• If you’re unsure how to proceed, contact your hosting provider for assistance in increasing these limits.
3. Network Connection Interruption
The network connection between your WordPress server and our API may be interrupted due to factors beyond our control, such as an internet outage on your end or a server restart on ours for an update.
Solution:
• Cancel and restart the import of comments.
• Verify the stability of your internet connection before retrying.
• Try to schedule the import during off-peak hours to minimize the risk of interruption.
• If the issue persists, contact us so we can manually reset your import.
4. Corrupted Data in Comments
Comments containing corrupted data in your database can trigger errors during the import.
Solution:
• Cancel the current import.
• Use database cleaning plugins like WP-Optimize or Advanced Database Cleaner to identify and remove corrupted or suspicious comments.
• Restart the import after cleaning.
• If you’re unable to resolve the issue, contact us for additional assistance.
After a Failed Import
If the import fails again:
1. Access the logs in the “Logs” tab of the GraphComment plugin.
2. Copy and paste the logs into an email.
3. Send the email to support@graphcomment.com.
Note: If the logs are large, you can use a file-sharing service or provide a download link to send them to us.
Best Practices to Prevent Import Issues
• Regularly back up your WordPress site and database.
• Keep your plugins and WordPress version updated to benefit from the latest improvements and security fixes.
• Avoid running imports during high-traffic periods on your site.
• Ensure your hosting meets the technical requirements necessary for the proper functioning of the plugin.
Additional Support
• FAQ: Visit our FAQ for answers to common questions.
• Direct Assistance: For any other inquiries or assistance, contact us at support@graphcomment.com.
By following these steps, you should be able to resolve most issues when importing comments from WordPress to GraphComment. Feel free to contact us for any additional support.