GraphComment support team

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Latest activity by GraphComment support team
  • GraphComment support team commented,

    Hi, we've done a fix about the fact that sometime this was always the same comments for many pages.Can you try again, it's fixed now. Sorry for the inconvenience.

  • GraphComment support team commented,

    Official comment

    Hello, We don't have access to your WordPress comments. All the GraphComment settings and data are contained into a specific area. When you delete the GraphComment plugin, it didn't touch anything ...

  • GraphComment support team commented,

    Official comment

    Hello, I've just done the test with a iOS, safari and chrome, and it works fine. What is your mobile OS and browser version ? Can you try in private mode to avoid extension bugs ?

  • GraphComment support team created an article,

    How does the "Live discussion" mode work?

    This mode allows GraphComment to be transformed into a real "Chat" tool, intelligible and readable even with a large number of people. It was created to be able to discuss in a real-time mode, wher...

  • GraphComment support team commented,

    Hello, there was a bug, we've fixed it. Sorry about that. Please add this variable to your script:you can force it with 'light' or 'dark' value. //force dark theme integration: { theme: 'dark', },

  • GraphComment support team commented,

    Ok, I see you use the sidepanel, this is why it's not working. In this case, you can define the colors yourself, here are the variables for your GC tag : export type GCOverlayParams = { alternate...

  • GraphComment support team commented,

    Hello, when you force the mode in Settings of your admin, does it work ? Is it the automatic detection that won't work ?

  • GraphComment support team commented,

    Hello, It's ready to deploy, need just your approval. I send you a link to test in an email. Best, J.

  • GraphComment support team created an article,

    How to change default sort to "Newest" instead of "Relevance" for all users?

    When loading comments, the default sort for readers is always set to 'sort by relevance'. We made this choice to encourage reviewers to write things that interest readers instead of taking advantag...

  • GraphComment support team commented,

    Official comment

    Hello, Did you try this tutorial? https://gist.github.com/ddtraceweb/15ff171ee00d9db8ba6c695873a7d938