GraphComment support team

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Activity overview

Latest activity by GraphComment support team

  • GraphComment support team created an article,

    Understanding How GraphComment Links Comments to Your Pages

    1. Editors

    When you install GraphComment on your website, each comment posted is automatically linked to a specific page. This link is based on a hierarchy of identifiers, which helps GraphComment always find...

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  • GraphComment support team commented,

    Official comment
    1. Community
    2. Installation
    3. How to implement on multiple columns on one site?

    Hello, did you read and follow this helpful article ?https://support.graphcomment.com/hc/en-us/articles/360011068480-How-to-include-multiple-instances-of-GraphComment-on-the-same-page

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  • GraphComment support team commented,

    Official comment
    1. Community
    2. Bug Reports & Feedback
    3. Replies Do Not Show Up When Page Is refreshed

    Hello Jacob and Claire, We've updated the tutorial, you probably miss a step. Please follow carefully this page: https://support.graphcomment.com/hc/en-us/articles/360016183439-How-to-install-Graph...

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  • GraphComment support team created an article,

    How can I delete my GraphComment account?

    1. Commentators

    Log in with your GraphComment admin account at https://graphcomment.com/admin/Then open the menu at the top right of the window, and you'll find a link to "My account". Click on it and you'll be ab...

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  • GraphComment support team commented,

    Official comment
    1. Community
    2. Account / Compte
    3. close account

    Go to "My account" in the upper-right corner menu in GraphComment admin. You will find the way to close et delete your account and data.

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  • GraphComment support team commented,

    Official comment
    1. Community
    2. Bug Reports & Feedback
    3. Google sites doesn't keep me logged in

    hello, Can you send us a URL of the page with the problem to support@graphcomment.com ? Will do our maximum to help you. J.

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  • GraphComment support team commented,

    Official comment
    1. Community
    2. Embed
    3. Need help installing on new Google Site

    Hello, did you create it before at https://graphcomment.com/admin ?

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  • GraphComment support team commented,

    Official comment
    1. Community
    2. Comments
    3. Translate comments

    Hello Denis, If you mean the user setting in the preferences, yes it switches to any language available if the editor of the website make it available. If you mean, does it translate automatically ...

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  • GraphComment support team commented,

    1. Community
    2. Feature Requests
    3. User privacy

    Hello, this feature is not on the agenda for the moment. Comments are by definition a public space. We are going to launch a new product, GraphDebate which is more discussion forum oriented and wil...

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  • GraphComment support team commented,

    1. Community
    2. Comments
    3. New user comment doesn't show up

    Hello, We have redone tests on our side, everything works well with Google Sites. Looking at your screenshot, I see that you have set the period to 'Last day', in my opinion, that's just the proble...

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