GraphComment support team

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Latest activity by GraphComment support team
  • GraphComment support team commented,

    Official comment

    Hello kiennp, We pushed a fix to resolve this problem. Thank you very much for your feedback. We are sorry for the inconvenience, we appreciate your patience. Let us know if you still have a proble...

  • GraphComment support team commented,

    it's displayed like this:

  • GraphComment support team commented,

    Official comment

    Hello, Your website seems to be broken, at least your CSS is missing sometime. When we access to you website with this kind of URL, everything is fine: https://gamerview.com.br/noticias/call-of-dut...

  • GraphComment support team commented,

    Official comment

    Hello, We provide a "counter" widget in your Admin > Setup tab. Please go to https://graphcomment.com/admin/ And to 'Counter' in the menu. There are some instructions to install it on your pages.

  • GraphComment support team commented,

    Hi, we've done a fix about the fact that sometime this was always the same comments for many pages.Can you try again, it's fixed now. Sorry for the inconvenience.

  • GraphComment support team commented,

    Official comment

    Hello, We don't have access to your WordPress comments. All the GraphComment settings and data are contained into a specific area. When you delete the GraphComment plugin, it didn't touch anything ...

  • GraphComment support team commented,

    Official comment

    Hello, I've just done the test with a iOS, safari and chrome, and it works fine. What is your mobile OS and browser version ? Can you try in private mode to avoid extension bugs ?

  • GraphComment support team created an article,

    How does the "Live discussion" mode work?

    This mode allows GraphComment to be transformed into a real "Chat" tool, intelligible and readable even with a large number of people. It was created to be able to discuss in a real-time mode, wher...

  • GraphComment support team commented,

    Hello, there was a bug, we've fixed it. Sorry about that. Please add this variable to your script:you can force it with 'light' or 'dark' value. //force dark theme integration: { theme: 'dark', },

  • GraphComment support team commented,

    Ok, I see you use the sidepanel, this is why it's not working. In this case, you can define the colors yourself, here are the variables for your GC tag : export type GCOverlayParams = { alternate...