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unaccessible admin page due to graphcomment out of service



  • Official comment
    GraphComment support team

    Hello, you seem to have a specific issue that caused this. We take the issue very seriously. We do not yet have all the information on the outage we suffered yesterday. We are doing tests to try to reproduce what happened to you. I keep you informed of the continuation.

  • GraphComment support team

    It seems that for some users of the WordPress plugin who have activated the synchronization, had timouts which could have caused problems accessing the admin of their WordPress site. This is probably due to too high default settings for these base timeout values in WordPress. We have added shorter timeouts on our side in the plugin regarding the synchronization to overcome this problem. You can update your GraphComment plugin to the latest version 3.1.3 to guard against this issue in the future.


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