GraphComment support team

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Activity overview

Latest activity by GraphComment support team
  • GraphComment support team commented,

    It seems that for some users of the WordPress plugin who have activated the synchronization, had timouts which could have caused problems accessing the admin of their WordPress site. This is probab...

  • GraphComment support team commented,

    Official comment

    Hello, you seem to have a specific issue that caused this. We take the issue very seriously. We do not yet have all the information on the outage we suffered yesterday. We are doing tests to try to...

  • GraphComment support team commented,

    Hello, we sended you an email. Send us your personal email a support@graphcomment.com to become a translator.

  • GraphComment support team commented,

    Official comment

    Hi, Since the url seems to have changed in the meantime with you and since our script cannot find the thread by url, you can add "data-uid" with your own "uid" to find the thread, if it's on WordPr...

  • GraphComment support team created an article,

    How to install GraphComment on the new version of Google Sites ?

    First, you need to customize the address of your page in Google Sites. Go to the PAGES tab then Properties on your page: Then ADVANCED options, and choose a personalized path at your convenience: ...

  • GraphComment support team created an article,

    Welcome to the new version of GraphComment SUPPORT website

    If you were already familiar with the old GraphComment support site, you may have noticed that everything has changed here. Indeed, we're happy to present you our brand new support platform to serv...

  • GraphComment support team created an article,

    What should I do if importing my old comments fails in the WordPress plugin?

    The first thing to do is to temporarily disable all other plugins installed on your WordPress and restart the import. This is to avoid conflicts with some plugins that might interfere. If this is s...

  • GraphComment support team created an article,

    What happens to the comments on my website when the number of data uploads reaches the limit of my plan?

    We're very flexible, so if you exceed this in a month, we'll post a friendly warning that you'll need to upgrade your plan. Then, if this time frame extends, we will invite you to contact us to upg...

  • GraphComment support team created an article,

    How do you count the "data loads" ?

    We count a data load when a user of your website loads a page with the GraphComment iframe, regardless of the number of comments loaded. We count one each time our API responds to return the list o...

  • GraphComment support team created an article,

    Commentators

    Can someone comment in guest mode without registration ? We encourage users to build an identity that has its own reputation. It is not necessarily linked to a true civil identity but we wish...