GraphComment support team

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  • How to install GraphComment on the new version of Google Sites ?

    First, you need to customize the address of your page in Google Sites. Go to the PAGES tab then Properties on your page: Then ADVANCED options, and choose a personalized path at your convenience: ...

  • Who blocked my account or deleted/removed my comment?

    If you are permanently banned on a website This message indicates that your account has been banned on a single site by a site moderator. If you are only banned on one site, try the following: co...

  • Welcome to the new version of GraphComment SUPPORT website

    If you were already familiar with the old GraphComment support site, you may have noticed that everything has changed here. Indeed, we're happy to present you our brand new support platform to serv...

  • What should I do if importing my old comments fails in the WordPress plugin?

    The first thing to do is to temporarily disable all other plugins installed on your WordPress and restart the import. This is to avoid conflicts with some plugins that might interfere. If this is s...

  • What happens to the comments on my website when the number of data uploads reaches the limit of my plan?

    We're very flexible, so if you exceed this in a month, we'll post a friendly warning that you'll need to upgrade your plan. Then, if this time frame extends, we will invite you to contact us to upg...

  • How do you count the "data loads" ?

    We count a data load when a user of your website loads a page with the GraphComment iframe, regardless of the number of comments loaded. We count one each time our API responds to return the list o...

  • Commentators

    Can someone comment in guest mode without registration ? We encourage users to build an identity that has its own reputation. It is not necessarily linked to a true civil identity but we wish...

  • Editors

    Why are the comments not available on the site, but can only be found from the management tool ? Because the moderation setting for your site should definitely be set to “pre-moderation” in t...

  • Can I use GraphComment in my Ghost Blog?

    If you are wondering if GraphComment can be dynamically installed on a “Ghost” blog, then the answer is YES, and you can find help on this great tutorial written by László L. Lieszkovszky.

  • Why is my Activity/Reports tab empty in my administration?

    The Reports tab in the Moderation tab of GraphComment Admin may be empty if you have not enabled the "Report Violation" setting in your Settings/Moderation tab. Just enable it if you want to retri...