GraphComment support team

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  • How to include multiple instances of GraphComment on the same page

    CASE 1 If you want to include multiples instances of GraphComment on the same page when you have 2 different WEBSITES in GraphComment Admin (you must have created them before),you can use following...

  • Who blocked my account or deleted/removed my comment?

    If you are permanently banned on a website This message indicates that your account has been banned on a single site by a site moderator. If you are only banned on one site, try the following: co...

  • How to install GraphComment on the new version of Google Sites ?

    First, you need to customize the address of your page in Google Sites. Go to the PAGES tab then Properties on your page: Then ADVANCED options, and choose a personalized path at your convenience: ...

  • Welcome to the new version of GraphComment SUPPORT website

    If you were already familiar with the old GraphComment support site, you may have noticed that everything has changed here. Indeed, we're happy to present you our brand new support platform to serv...

  • What should I do if importing my old comments fails in the WordPress plugin?

    The first thing to do is to temporarily disable all other plugins installed on your WordPress and restart the import. This is to avoid conflicts with some plugins that might interfere. If this is s...

  • What happens to the comments on my website when the number of data uploads reaches the limit of my plan?

    We're very flexible, so if you exceed this in a month, we'll post a friendly warning that you'll need to upgrade your plan. Then, if this time frame extends, we will invite you to contact us to upg...

  • How do you count the "data loads" ?

    We count a data load when a user of your website loads a page with the GraphComment iframe, regardless of the number of comments loaded. We count one each time our API responds to return the list o...

  • How to integrate SSO on my site

    Single Sign-On (SSO) access is currently available as an extension only for users with a Premium Expert level or higher subscription. If you wish to subscribe to a Premium plan, you can do so by go...

  • How to delete my website from GraphComment?

    If you want to delete your website from our database with all its data, then simply click on : Dashboard > GraphComment at the top left of your admin, then click on the cogwheel next to the name of...

  • Editors

    Why are the comments not available on the site, but can only be found from the management tool ? Because the moderation setting for your site should definitely be set to “pre-moderation” in t...