New user comment doesn't show up

HMJTK Polban

• August 19, 2022 00:24
• Edited

Hello! I'm glad I found GraphComment for my web on Google Site to create a comment section since Google Site does not have a built-in commenting system now. 

Recently, I found a problem using GrapComment on my page for the first time that a new user comment doesn't show up. However, I have approved the comment on the GrapComment admin moderation. I wonder if my page has any problem plugging GraphComment or if there's something I missed when I installed GrapComment on my page.

And here is the comment:

Hoping for the help and thank you in advance.

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• Official comment

  

  GraphComment support team

  • August 18, 2022 10:40

  Hello,

  Did you follow this tutorial?
  https://support.graphcomment.com/hc/en-us/articles/360016183439--How-to-install-GraphComment-on-the-new-version-of-Google-Sites-
• 

  HMJTK Polban

  • August 19, 2022 00:28

  Thank you for your answer.

  Yes, I did. The tutorial brought me to use GraphComment on my website. But then I found the problem while following it.

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• 

  GraphComment support team

  • August 19, 2022 10:43

  Hello,

  We have redone tests on our side, everything works well with Google Sites. Looking at your screenshot, I see that you have set the period to 'Last day', in my opinion, that's just the problem. Your comment does not appear in the moderation tab only because you did not set 'ALL' there.

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