Home Forums Account Unable to import comments

Unable to import comments

  • Author
    Posts
  • #5000

    yush
    Participant

    Hi. I’ve been trying to import 279 comments since October 4. In my GC control panel I see the import status as pending and the following message:

    (0 comments imported on 279 )

    Import started on:
    Thursday 4 October 2018 11:11:29

    Why has it not imported?

    #5001

    graphcomment
    Keymaster

    Dear Yosh,

    Sorry for the delay, could you send us the log informations at support@graphcomment.com ?
    Did you enable the logs in the GraohComment plugin settings tab into wordpress admin ?

    Warm regards,
    Juliette

    #5124

    formulaclick
    Participant

    I have same issue. This is what appears on logs:

    [debug][19-11-21 10:55:02] – GcParamsService::fetchApiKeys()
    [debug][19-11-21 10:55:02] – fetch keys
    [debug][19-11-21 10:55:02] – Gc sync: 0 new comments
    [debug][19-11-21 10:55:02] – GcParamsService::fetchApiKeys()
    [debug][19-11-21 10:55:02] – Gc sync: start
    [debug][19-11-21 10:54:57] – WP_Async_Task: launch
    [debug][19-11-21 10:54:57] – GcImportService::importInit() – Everything is ok
    [debug][19-11-21 10:54:57] – GcGeneralController::handleOptionForm() – Init import
    [debug][19-11-21 10:54:57] – GcImportController::handleOptionForm()
    [debug][19-11-21 10:54:57] – options.php::handle_option_form() gc_action: importation

    #5125

    graphcomment
    Keymaster

    Hello,

    It’s a new kind of problem that we have never seen. Because it’s into the plugin, we can not have much more information than this logs. We need an access to your WordPress as temporary Admin. If you can do so, please send us the ID’s to support@graphcomment.com .
    Best regards,
    J.

    #5126

    graphcomment
    Keymaster

    It was finally your “WP Cerber Security plugin” that was blocking the import. Good to know.
    Best,
    J.

    #5127

    formulaclick
    Participant

    Yes, after deactivating WP Cerber import seems to work:

    https://pasteboard.co/IHLemmw.png

    but comments are not present on GraphComment account.

    Any help?

    #5132

    formulaclick
    Participant

    Finally, comments appeared on account. Not sure why were not appearing. Thanks

    #5133

    graphcomment
    Keymaster

You must be logged in to reply to this topic. Click here to login or register