Home Forums Migration Importing existing wordpress comments into GraphComment

Importing existing wordpress comments into GraphComment

  • Author
    Posts
  • #4925

    rupes100
    Participant

    Hello,
    I current have graph comment installed on my website and working. I am able to sync my comments from graphcomment to wordpress however I cannot import existing wordpress comments into graphcomment. When I click on the Importation tab and choose to start import, it just stays on pending and never completes. There are only a couple comments I am looking to import.

    Thanks,
    John

    #4926

    graphcomment
    Keymaster

    Dear John,

    There is probably a comment that block the import for any reason.
    Could you activate the debug log and retry to click on the import button ?
    The log file is located on your server at :
    /wp-content/uploads/graphcomment
    You can use a FTP or plugin like “File manager” to get it.
    Then, please send us the file to support@graphcomment.com
    Warm regards,
    Juliette

You must be logged in to reply to this topic. Click here to login or register