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Data loads / month

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  • #5157

    jorge
    Participant

    In your price table, the pro plan reads: “Up to 5,000,000 data loads / month”

    Question 1: data loads are the same as Disqus pageviews?
    Question 2: What may happen to my website comments when the 5,000,001 data loads number is reached?

    And a kind Suggestion.
    This price structure is very similar to Disqus, I understand that, your product is good, but I think that you could reach a higher market share with a most attractive offer for high traffic websites, because currently your (only) disadvantage against Disqus is a smaller community of users. High traffic websites are key to increase that community.

    #5159

    graphcomment
    Keymaster

    Hello Jorge,

    1/ Yes, it count just one data load when a user of your website load a page with GraphComment iframe, independently on the number of comments loaded.
    It count one every time our API reply to return the list of comments attached to a page.
    So basically it’s very close to your articles page views volume as Disqus.
    We apologize for not having explained more clearly that the Widget count page views too. Soo maybe you should stopping display it on all the pages of your website and just in some sections.
    You can follow your precise page views consumption in your analytics tab of your admin.

    2/ We are very flexible, so if you exceed one month, we will display a kind warning that will enjoin you to upgrade. Then if it continues, we will enjoin you to contact us to upgrade to an upper plan.
    In the case you go upper than 5M, we can give you a quote for a custom plan.

    Thanks for your suggestion, be certain that we are deeply focus into getting high traffic websites.
    We double every 6 month 🙂

    #5160

    jorge
    Participant
    This reply has been marked as private.
    #5162

    jorge
    Participant

    Btw, my analytics section shows no data (It was working good a few days ago)

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    #5164

    graphcomment
    Keymaster

    Hi Jorge,
    The analytics are in the next tab, “ANALYTICS”, not in “ACTIVITY”.
    Activity is about following your last actions about moderation of your community.
    Best,
    J.

    #5165

    jorge
    Participant
    This reply has been marked as private.
    #5166

    graphcomment
    Keymaster
    This reply has been marked as private.
    #5169

    graphcomment
    Keymaster
    This reply has been marked as private.
    #5170

    jorge
    Participant

    The issue is: The Disqus Comments are not present in our WP data base, because the Disqus Sync never worked, and the Disqus support team is really bad, never solved this issue (That’s one of the reasons for us to leave Disqus)

    So, may you guide me with the basic steps for formatting the XML Disqus file to XSD?, is there any software or do I need the help of a programmer?
    Thanks

    #5171

    jorge
    Participant

    Update: We manually imported the Disqus comments to our WP, then we tried the Import tool from your WordPress Plugin, it worked for some comments, but then stopped and didn’t work anymore. Check the next screen please:

    https://i.imgur.com/edGwh1u.png

    #5172

    graphcomment
    Keymaster

    Hi,

    Did you click on the button “Restart importation” ? Because the timestamp show Decembre 16th. And we made a fix to resolve an issue this day.
    Please be sure that logs are activated into the GraphComment plugin and click on “Restart importation”.
    Then, if it doesn’t work again, copy paste the content of the logs and send it to support@graphcomment.com

    There is another possibility than can block the imporation, it’s if you’re using a cache plugin.
    Sometime, it prevent to restart the importation. Let us know if you have a caching plugin.
    Best,
    J.

    #5173

    jorge
    Participant

    On December 16 I was testing the plugin, it was the first time the importation was started, but the “Restart importation” button hasn’t worked since
    I’m sending the logs to support@graphcomment.com

    I do have a cache plugin (WPRocket), and also the Kinsta.com full page cache
    Thank you

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