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Welcome to GraphComment support

The Official Helpdesk

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    Official hour: Mon-Fri / 9am-5pm (GMT+7)
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    FAQs

    Home FAQ

    General

    Do I still remain the owner of the data when using Graphcomment ?

    Yes, you own your data.
    Site owners can easily retrieve all comment data of their site at any time.
    Users own their content and provide a permanent license to Graphcomment having accepted our terms and conditions. This includes the management of any issues of liability that may arise with this content. For the media site owner, we also provide them a permanent license. This means that he can recover all the content produced on his website, and that he can dispose of and use, as he sees fit and in permanent way. For this we put at his disposal a tool to export all data in the administration of his website.

    How much does Graphcomment cost ?

    All basic features of Graphcomment are totally free of charge with «PERSONAL» plan. With this offer all Graphcomment basic features are included and the system is totaly functional. If you happen to need more features, you will be invited to purchase the desired feature. Please refer to pricing page of the site for more information .

    Is Graphcomment able to support more than one language ?

    Currently Graphcomment is available in English, French, Portuguese, Spanish, Italian, Chinese, Persian (Farsi), Chinese, Czech (Čeština) . This will evolve regularly. Please consult the official site.

    Contact us if you need a new language, we also appreciate your help to translate.

    Is Graphcomment useful for referencing (SE0) ?

    We have put in place everything necessary for that comments be indexable by search engines through the user page of each member.
    It is proved that a page of a site that has a comment box increases the time spent by users on this page. This translates into more pages seen thus more comments. This ensures continual updates to your pages and therefore a page that engines should re-index frequently.

    We have a very big website with a lot of traffic. Should we ask for a special support ?

    You are invited to select the right level of support and the features you need, in terms traffic to be supported, of number of moderators accounts, and of number of languages to be be supported simultaneously in your site. All rates are available on pricing page.
    You will be able to adjust the rate on a daily basis, and adjust the service level to your need. In this case, you will be billed on the real per day usage of the service.

    Thanks to the scalable architecture deployed, bandwith and traffic support are under continuous monitoring to adjust the capability of the Graphcomment service needs. This is the way to be adapted to your needs and growth.

    What should we do if we need a Log in function like SSO (Single Sign-on) ?

    SSO are available on a per request basis. These tools are delivered and supported by Graphcomment technical team. They are part of custom service plan. Please inquire through contact page of the site.

    Editors

    Why are the comments not available on the site, but can only be found from the management tool ?

    Because the moderation setting for your site should definitely be set to “pre-moderation” in the settings tab.

    This means that the comments must be validated by you to appear.

    You can also decide to go into “post-moderation“, which implies that all comments will always appear directly but can always be moderated after publication.

    Commentators

    Can someone comment in guest mode without registration ?

    We encourage users to build an identity that has its own reputation. It is not necessarily linked to a true civil identity but we wish there was a continuity to evolve this e-reputation. This is why it is not possible to comment directly on no account Graphcomment. We make it easy to create an account to leave comments in a single click thanks to the “social login” (connection through a social network certification authority) and we hope that users trust us to protect their data belonging to them.

    What are the tablets and phones supported ?

    Graphcomment is build as a Responsive Web Design, meaning it adapts automatically to all operating systems and all resolutions of a minimum of 300 pixels wide systems. Then it extends to a maximum 880 pixels wide. We support the following mobile devices:

    • Mobile Safari, iOS 7+
    • Mobile Chrome, Android 4.1+
    • Mobile IE, Windows Phone 8+

    Which browsers are compatible with Graphcomment ?

    The minimum required browsers are :

    • Internet Explorer 10+
    • Google Chrome 24+
    • Firefox 14+
    • Safari 5.1+
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    Support Policy

    We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

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